The Professional Services team helps get projects running, then our Support team is available via phone and email to assist when questions or issues arise. In many cases, the support team will use online tools that let us see what you or your users are doing in real time, so we can immediately address any questions or concerns.
How to contact Support:
STANDARD HOURS OF OPERATION 8:00AM - 8:00PM ET (Monday - Friday: excluding national holidays observed by Autodesk). The product support portal is available 24/7 for self-service support.
The Professional Services team has deployed hundreds of projects in North America and the world. The deployment methodology is designed to successfully enable your project and corporate teams to leverage the benefits of field mobility, with a clear understanding of the realities of a construction jobsite. For example, we know that our users don't have hours to spend in training sessions, so we have built our training to be in small sections focused around key tasks. Other key aspects of a deployment include:
The Service & Support Team has trained construction users of all levels, from site superintendents to company CFOs. Our training ensures that users of all ability levels are comfortable using both the software and devices in the field and office environments. Users across the full spectrum of software ability typically learn enough features and functions to be up and running in three hours or even less.
Training options include the following:
Training end-users is not just about the software. We work onsite with your teams to get them comfortable with our software and your iPads, Tablets and other devices. Please contact your BIM 360 sales representative for more information.