Support Team: There When You Need Us

The Professional Services team helps get projects running, then our Support team is available via phone and email to assist when questions or issues arise. In many cases, the support team will use online tools that let us see what you or your users are doing in real time, so we can immediately address any questions or concerns.


How to contact Support:


BIM 360 Field Support Center | Email | (888) 835-2797 x1

BIM 360 Glue Support Center | Email | (888) 835-2797 x2 |  Help Wiki


STANDARD HOURS OF OPERATION 8:00AM - 8:00PM ET (Monday - Friday: excluding national holidays observed by Autodesk). The product support portal is available 24/7 for self-service support.

Professional Services: Making Technology Work for Construction 

The Professional Services team has deployed hundreds of projects in North America and the world. The deployment methodology is designed to successfully enable your project and corporate teams to leverage the benefits of field mobility, with a clear understanding of the realities of a construction jobsite. For example, we know that our users don't have hours to spend in training sessions, so we have built our training to be in small sections focused around key tasks. Other key aspects of a deployment include:

  • Jobsite visits for hands-on project team training with software in iPads and other devices
  • Help with setting up applications with your specific project data
  • An Implementation Specialist who gets to know your team and project needs
  • Configurations to standard reports and products to fit project team and overall company needs
  • Services and training for your project teams and IT to make everyone self-sufficient

Training

The Service & Support Team  has trained construction users of all levels, from site superintendents to company CFOs. Our training ensures that users of all ability levels are comfortable using both the software and devices in the field and office environments. Users across the full spectrum of software ability typically learn enough features and functions to be up and running in three hours or even less.

Training options include the following:

  • In-person group sessions at the job site or corporate offices
  • Internet-based training with recording for future viewing by end-users
  • Customized mini-movies for your end-users to watch 
  • Targeted help guides on each major product feature
  • Train-the-trainer sessions to help your team become self sufficient

Training end-users is not just about the software. We work onsite with your teams to get them comfortable with our software and your iPads, Tablets and other devices. Please contact your BIM 360 sales representative for more information.